Hello, my name is Tom Montgomery. If you are going to consider me as your advisor, you should know more about me.
Throughout my entire 40+ year career I have developed a passion for the Construction Equipment and Mining business. I have been able to find ways to earn the trust of customers which has been the key to successfully keeping their business.
At the same time, I have developed a growing appreciation for how important it is to generate significant operating margins and cash flow: "without margin there is no mission".
Nothing happens in any business until your people know how to take the steps to satisfy customers. The action in your business must be driven by great systems and processes to be sustained over extended periods of time.
Although it may sound cynical, I have found that satisfying what customers genuinely want is not dependent on the best and brightest people in the business.
Customer satisfaction is created when your personnel use the training that I offer in all my programs.
I have had the opportunity to work for several of the best equipment dealers in the world. These dealers include Caterpillar, Komatsu, John Deere, Volvo CE, and Terex Corp. over a 40+ year career.
Most of my work has been in the United States however my career has taken me abroad to Asia and Europe and this is the time when I developed dealers who were new to the business.
I believe the time has come to share what I have learned.
It is important for you know that I have been guided by the best and brightest people in the Construction Equipment and Mining business.
So...I have had the honor to stand on the shoulders of resolute individuals who have taken the time, effort and energy to develop amazing systems and processes that thrill customers every time they come in contact with someone at the dealership.
My goal is to pass this experience along to you through my website Equipment Dealer Secrets.
Please feel free to contact me in the United States at +1843 415-3912 or by email at firstname.lastname@example.org (make sure you include the dashes in my email)
I will respond to you within 24 hours.